Privacy Policy

Thank you for choosing to use Time for Therapy. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and guidance provided by the Information Commissioner’s Office (ICO).

1. Who We Are

Time for Therapy is an online platform that allows therapists to list and promote their services. We are committed to protecting the privacy of all users, including both service providers (therapists) and clients.

2. Information We Collect

We may collect the following types of information:

• Account Information – Name, email address, phone number, professional credentials, and profile details.
• User Engagement – Non-identifiable information to assist with site analytics.
• Payment Information – Payment details, although this is not stored and is handled securely by our third-party payment processor, Stripe.
• Technical Data – IP address, browser type, device identifiers, and usage data for security and analytics.

3. How We Use Your Information

We use the data we collect to:

• Facilitate therapist listings and user searches
• Provide customer support and improve platform functionality
• Verify therapist identities and professional registrations
• Communicate important updates, reminders, or policy changes
• Process secure payments and manage financial records (via our trusted payment processor)

4. Data Security

We are committed to ensuring your data is stored and processed securely. We implement:

• Encryption for data in transit and at rest
• Access Controls to ensure only authorised personnel can access sensitive data
• Regular Security Reviews of our infrastructure and codebase
• ISO 27001-compliant cloud service for hosting

All data is stored securely within the UK or EEA and protected in line with the UK GDPR.

5. Payments

All payments on the platform are processed through the secure and PCI-DSS compliant payment gateway Stripe. We do not store full credit/debit card numbers or CVV codes on our servers.

6. Data Sharing

We do not sell, rent or share your personal information with third parties for marketing purposes.

We may share data only when:

• Required by law or legal proceedings
• Necessary to protect the rights or safety of users
• With your explicit consent

Where we use third-party services (e.g., for identity verification or analytics), we ensure they comply with UK GDPR and only process data under our instructions.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain types of data processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at: info@timefortherapy.co.uk

8. Data Retention

We retain personal data only for as long as necessary to provide our services and comply with legal obligations (e.g., financial recordkeeping or dispute resolution). After that, data is securely deleted.

9. Cookies

We use cookies and similar tracking technologies for website functionality, analytics, and user preferences. For more information, see our Cookie Policy.

10. Contact Us

If you have questions about this policy or your data, please contact:

Last updated: March 2025